Welcome to YN Nail Shop
At YN Nail Shop, we’re passionate about helping salon professionals and DIY nail artists create stunning nail art with our premium products. Whether you’re creating in New York or London, we’re committed to making your experience as beautiful as your final design.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships!
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE on orders over $50 | 15-25 business days after shipping | EMS |
Returns & Exchanges Policy
We want you to love your YN Nail Shop products! If something isn’t quite right, we’re here to help.
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Products must be unused, unopened, and in original packaging
- Process: Email approval required before returning
- Cost: Customer pays return shipping unless we made an error
Step-by-Step Return Process
Step 1: Submit Your Request
Email us at [email protected] within 15 days of delivery. Use our template below to make sure we have all the information we need to help you quickly.
Step 2: Wait for Approval
Our friendly support team will review your request and email you a Return Authorization Number and shipping instructions within 2 business days. Please don’t ship anything until you receive this authorization!
Step 3: Package Your Items
Securely package the items in their original condition with all packaging materials. Include the original packing slip or your order number. We recommend using bubble wrap for protection!
Step 4: Ship Your Return
Ship your package to our return address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Return Address:
YN Nail Shop
10484 West 82nd Avenue
Arvada, CO 80005
USA
Step 5: Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days. We’ll send you a confirmation email when it’s complete!
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello YN Nail Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Reason for return/exchange: [Please specify – wrong product, damaged, not as expected, etc.]
Items to return/exchange:
– Product Name: [e.g., Dip Color Powder – Rose Quartz]
– Quantity: [Number]
– For exchanges: Desired replacement product: [Product name and color if applicable]
Shipping Address:
[Your full name]
[Your street address]
[City, State/Province, Postal Code]
[Country]
Thank you,
[Your Name]
Refund Information
Refund Processing Time
Once we receive your return:
- Inspection: 2-3 business days
- Refund Processing: 5-7 business days
- Total Time: Typically 7-10 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Note: Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
To ensure the safety and hygiene of all our customers, the following items cannot be returned or exchanged:
- Opened or used products (for health and safety reasons)
- E-Gift Cards (digital products)
- Zoom Classes (services that have been accessed or attended)
- Final sale items (clearly marked as such)
This policy helps us maintain the quality and safety standards that salon professionals and DIY enthusiasts expect from YN Nail Shop.
Exchange Policy
We’re happy to exchange items for a different color, shade, or product of equal value! Popular exchanges include:
- Dip Color Powders for different shades
- Nail Polish colors
- Gel products within the same line
- Kits for alternative options
If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Incorrect Items
If you receive a damaged item or wrong product, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement at no cost to you and provide a prepaid return label if needed.
Need Help? We’re Here for You!
Our friendly support team is here to assist you with any shipping, return, or exchange questions. We’re committed to making the process as smooth and creative as your nail art journey!
Email: [email protected]
Response Time: Within 24-48 hours during business days
Thank you for choosing YN Nail Shop for your nail art needs. We appreciate your business and look forward to helping you create beautiful nails with our quality products!