At YN Nail Shop, we’re committed to ensuring your complete satisfaction with every purchase. Whether you’re a salon professional in New York or a DIY creator in London, we stand behind our products and want you to love your nail art experience as much as we do.
Quick Policy Overview: We accept returns and exchanges within 15 days of receiving your order. Products must be unused, unopened, and in original packaging. Some items are final sale (see below).
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange. This gives you ample time to inspect your products and ensure they meet your creative needs.
Step-by-Step Return Process
Submit Your Request
Email us at [email protected] with your return/exchange request within 15 days of delivery. Use the template below to ensure we have all necessary information.
Wait for Approval
Our support team will review your request and email you a Return Authorization Number and shipping instructions within 2 business days.
Package Your Items
Securely package the items in their original condition with all packaging materials. Include the original packing slip or your order number.
Ship Your Return
Ship the package to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Return Address:
YN Nail Shop
10484 West 82nd Avenue
Arvada, CO 80005
USA
Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello YN Nail Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Reason for return/exchange: [Please specify – wrong product, damaged, not as expected, etc.]
Items to return/exchange:
– Product Name: [e.g., Dip Color Powder – Rose Quartz]
– Quantity: [Number]
– For exchanges: Desired replacement product: [Product name and color if applicable]
Shipping Address:
[Your full name]
[Your street address]
[City, State/Province, Postal Code]
[Country]
Thank you,
[Your Name]
Refund Information
Refund Processing Time
Once we receive your return:
- Inspection: 2-3 business days
- Refund Processing: 5-7 business days
- Total Time: Typically 7-10 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Note: Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
To ensure the safety and hygiene of all our customers, the following items cannot be returned or exchanged:
- Opened or used products (for health and safety reasons)
- E-Gift Cards (digital products)
- Zoom Classes (services that have been accessed or attended)
- Final sale items (clearly marked as such)
This policy helps us maintain the quality and safety standards that salon professionals and DIY enthusiasts expect from YN Nail Shop.
Exchange Policy
We’re happy to exchange items for a different color, shade, or product of equal value. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Popular exchange items include:
- Dip Color Powders for different shades
- Nail Polish colors
- Gel products within the same line
- Kits for alternative options
Damaged or Incorrect Items
If you receive a damaged item or wrong product, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement at no cost to you and provide a prepaid return label if needed.
Need Help?
Our friendly support team is here to assist you with any return or exchange questions. We’re committed to making the process as smooth and creative as your nail art journey!
Email: [email protected]
Response Time: Within 24-48 hours during business days
Thank you for choosing YN Nail Shop for your nail art needs. We appreciate your business and look forward to helping you create beautiful nails with our quality products!