Welcome to YN Nail Shop’s FAQ section! We’re here to help you navigate your nail care journey with ease. Whether you’re a professional nail technician or a DIY enthusiast, find answers to common questions about our products, shipping, returns, and more.

Products & Collections

What types of nail products do you offer?
We specialize in professional-quality nail care products including Dip Color Powders, Gel collections, Acrylic systems, Nail Art supplies, Nail Polish, Pedi Systems, Preps Treatments, and complete Kits. Our Best Sellers section features our most popular items loved by professionals and enthusiasts alike.
Are your products suitable for beginners?
Absolutely! While we offer professional-grade products, many of our kits and collections are perfect for beginners. Our Zoom Classes are specifically designed to help nail enthusiasts of all skill levels master techniques and express their creativity.
What makes YN Nail Shop products different?
Our products blend professional quality with creative expression. We focus on vibrant colors, long-lasting formulas, and innovative tools that empower both salon professionals and at-home users to create stunning nail art with confidence.

Ordering & Account

How do I place an order?
Simply browse our collections, add your favorite products to cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience on future visits.
Can I purchase gift cards for others?
Yes! We offer E-Gift Cards that make perfect presents for nail art enthusiasts. They can be used toward any products on our website.

Shipping & Delivery

How long does order processing take?
All orders are processed within 1-2 business days at our headquarters in Arvada, Colorado before shipping.
What shipping options do you offer?
We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipment
Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 days after shipment
Do you ship internationally?
Yes! We ship globally, bringing our premium nail products to salon professionals in New York and nail art enthusiasts in London alike. However, delivery to certain remote areas in Asia and other regions might not be available due to logistical constraints.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to your doorstep.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. If you’re not happy with your purchase, you can return it within 15 days of receipt. Please check our detailed Returns Policy or contact our support team for specific instructions.
How do I initiate a return or exchange?
Contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the process and help resolve any issues promptly.
Are there any items that cannot be returned?
For hygiene reasons, certain opened products may not be eligible for return. Please refer to our complete Returns Policy for detailed information.

Support & Contact

How can I contact customer service?
Our friendly support team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your customer service hours?
Our team monitors emails during business hours, Monday through Friday. We strive to respond to all inquiries as quickly as possible.
Do you offer professional support for salon owners?
Yes! We’re committed to supporting salon professionals with quality products and resources. Feel free to contact us with any professional inquiries or bulk order requests.

Still have questions? We’re here to help!

Email: [email protected]

Address: 10484 West 82nd Avenue, Arvada, US 80005

Join our global community of nail enthusiasts and experience the ease of shopping with YN Nail Shop!